Help desk rating message: written steps

Who does this: Help desk managers

Honest feedback, especially when service falls short, helps you coach your team and improve.

This training covers

1. Writing your rating feedback message
2. What the customer sees

Before you start

• The message is optional.
• Leave it empty to show nothing extra.

Help desk rating message

1. General Settings > Helpdesk > Rating Feedback Message.
2. Type the message and Save.
3. The customer's rating page shows it.

What you just did

• Wrote a rating feedback message
• Saw it on the customer's rating page

That's help desk rating message. Next up, Chapter 16: faster Analytic Dashboard.